right of withdrawal

Cancellation policy and form

Right of withdrawal

Return & Right of Withdrawal
If the bag does not meet your expectations, you can of course send it back within 14 days. (only with advance notice of the right of withdrawal by e-mail, see below)
Please ensure that the goods undamaged, originally packed and unworn is and itself still have all the labels on of the goods are located. Otherwise a return is not possible. If necessary, use protective outer packaging.

The buyer bears the costs of the return shipment.
Our terms and conditions and the regulations on the right of withdrawal apply to all orders and returns.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must first send us an email with a clear statement to: office@gernaty.com and then send the goods back to:


Attn: Natalie Opperer

Lower Porst 43

A-6850 Dornbirn

Important: Please keep the postal receipt with tracking number in case the goods are lost. Otherwise we cannot pay you a refund.

Right of withdrawal
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the returned goods. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form
(If you want to revoke the contract, please contact us in advance by e-mail: office@gernaty.com; then please fill out this form and send the goods back to us at the following address:


Natalie Opperer

Lower Porst 43

A-6850 Dornbirn

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date